Sep 25, 2019
If we put money in a vending machine, and we receive what we anticipated, that would be a totally anticipated consequence. One area where unintended consequences can be huge involve occasional contacts.
This episode is based on the following article: Unintended Consequences
This podcast is...
Sep 11, 2019
What do you think of when you hear the term service? Perhaps you think of how you were treated the last time you went to a restaurant. Maybe you remember the experience of getting maintenance on your car. What is it, that marks someone who is truly good at providing service?
This episode is based on the following...